Terms of Service

1 · What American Rider is

American Rider is a technology platform that connects travelers with independent professional drivers ("operators"). We arrange the trip, show you one all-in price, and handle the payment. The driving itself is provided by independent operators, not by American Rider — we are a coordination platform, not a transportation carrier.

2 · Your account

• Ordinary adult Traveler and Operator accounts require you to be at least 18. The separate Family/Teen Travel program allows an eligible Teen aged 13–17 to use an invited, verified Teen account under a verified guardian's authorization and safety controls. No child under 13 may hold a Teen account.
• Keep your email and sign-in details accurate and to yourself. What happens on your account is your responsibility, so tell us right away (through Patron Support) if you think someone else is using it.

3 · Pricing — the promise

• You are shown one all-in price before you reserve. It is the whole cost of the travel: the travel fare together with a platform fee, which is never shown as a separate charge and is never added on top of the amount you were quoted. The Platform Fee has a minimum of $2.50 and may increase when necessary to cover processing and operating costs; any such amount is included in the confirmed all-in Total. Payment processing is paid from that fee.
• The confirmed Total is the amount authorized for a Travel. If the route conditions or Total change before booking, American Rider requires you to review the revised Total before payment. Tolls, government fees and permitted adjustments must be shown before you agree; an unconfirmed increased Total must never be charged.
• Your operator keeps 99% of the travel fare. Our commission is 1% of the travel fare.

4 · Cancellations

• A temporary card authorization may be placed before an Operator is assigned. It is not a completed charge; an unused hold is released under bank processing times.
• Before a Travel begins, you may cancel. An Operator's arrival does not automatically create a fee. An optional verified $4 cancellation or no-show fee, including $3 for the Operator, applies only if the policy is enabled, disclosed and accepted before booking, and qualifying evidence is verified. Otherwise, a hold release or refund follows the applicable booking terms.
• Once a travel has begun it cannot be cancelled. Patron Support settles anything that goes wrong with a travel already underway.

5 · Payments

Payments are processed by Stripe. American Rider never sees or stores your full card number. The app states whether a payment is live or simulated at the moment it is taken.

6 · Riding with us

Travelers may not use the platform for any unlawful purpose, and may not interfere with an operator's safe control of the vehicle. Reasonable operator requests — seatbelts, no smoking, and similar — are to be followed. An account that places an operator or another traveler at risk may be suspended.

7 · During the beta

The service is provided "as is" while we test. Features may be simulated, change, or break; the app may be unavailable at times. To the fullest extent Florida law allows, American Rider's liability during the test program is limited to the amounts you actually paid us, except to the extent such a limit is prohibited by applicable law. No term removes a Traveler's nonwaivable statutory rights or responsibility for conduct the law does not allow us to disclaim.

8 · Disagreements

Raise anything that goes wrong through Patron Support in the app. For anything that cannot be resolved there, these terms are governed by Florida law and any dispute belongs to the courts of Miami-Dade County, Florida.

9 · Changes to these terms

We publish revised terms with an updated date. If a material change affects your payment, privacy or rights, we will provide appropriate notice and request consent when legally required. A change is not applied retroactively to an already confirmed Travel.